Terms of Use and Conditions
Agreement to Terms
Please read these Terms of Use and Conditions (“Terms of Use”) carefully before using Alameda Website (www.alameda-hc.com”), which is a platform that provides digital healthcare solutions for the patients, by allowing the patients approaching the booths of Alameda or who have approached Alameda through its Website to have a video conference call with the General Practitioner (“GP”) of Alameda, who will help the patients by directing them to the relevant medical specialty in accordance with the patient’s medical condition without providing any medical consultation to the patient (“Services”).
These Terms of Use and Conditions form a legal agreement between Dalel for Healthcare Technology Management S.A.E. (“Alameda”, “we” or “us”), an Egyptian joint stock company, regulated under Law No. 159 of 1981, commercial registration no. (186595) and you, the individual (“you” and “your”) concerning your access to, and use of the various services offered through the Website. The use of the Website constitutes your acceptance of these Terms of Use and Conditions. By using the Website, you expressly agree to these Terms of Use and Conditions. If you do not accept these Terms of Use and Conditions, please do not use this Website.
Modifications to the Terms of Use and Conditions
The Terms of Use and Conditions constitute a legal agreement between you, as a visitor to the Website, and us. Alameda may update, in its sole discretion, these Terms of Use and Conditions at any time, and the additional terms together with the Terms of Use and Conditions, as amended from time to time, are collectively referred to as the “Agreement.” Accordingly, you should look at the Terms of Use and Conditions regularly to be updated with any amendments affected to the Terms of Use and Conditions. If you do not agree to the terms of the amended Terms of Use and Conditions, you shall discontinue using the Website, and you will be deemed to have terminated these Terms of Use and Conditions.
Note: All your data and the connection used to transfer it are encrypted and protected for the purpose of privacy and confidentiality.
Alameda Services
In creating and maintaining this Website, we are not providing healthcare services to you, nor are we practicing medicine. Alameda provides its Services through a GP registered with the Egyptian Medical Syndicate who shall refer the patient to a specialist doctor from Alameda’s hospitals providers’ network that matches the patient’s medical condition and symptoms without providing any medical prescription. The conversation with the GP does not substitute for any physical examination or diagnosis and does not constitute a recommendation of any specific treatment.
The use of our Services is not appropriate for emergencies. In case you believe that you have a medical emergency, you should go directly to the nearest emergency department at any medical establishment or call 123.
Alameda’s role is limited to providing certain publicly available telehealth-related information to you and/or facilitating your access to telemedicine and medical service providers. We do not, by creating and maintaining this Website, enter into a provider-patient relationship with you nor do we seek to do so. Alameda is independent from the GP and from the medical service providers’ network which will be providing medical services to you and is not responsible for their acts or omissions.
Alameda does not engage in the practice of medicine and is not a medical service provider. The content of the Website is not considered medical advice or a substitute for diagnosis or treatment. You should always talk to a specialist about diagnosis and treatment, including information related to the medications and type of treatment that is appropriate for you.
The GP and the medical service providers from Alameda’s network recognize your privacy and, in accordance with the Data Subject Consent Form, will not release your information to anyone without authorization from you or as required or permitted by law.
Video Consultation
You agree that the GP may connect you via video conference during your visit to Alameda’s booths or directly through the Website with the medical service provider relevant to your medical condition. You understand that there are potential risks to such technology, including interruptions, unauthorized access, technical difficulties, and call termination, and that you are responsible for the security of your electronic device.
You understand that the GP will only provide you with general medical information without providing any specific treatment or prescription and shall recommend to you a specialist based on your symptoms. You are responsible for fully describing your medical history, conditions, and symptoms to the GP.
Your video visit will be documented in your electronic medical record, and your personal and medical data will be protected in accordance with the provisions of the Egyptian Personal Data Protection Law No. 151 of 2020.
Video conference calls are not designed, intended or appropriate to address emergency or life-threatening medical conditions and should not be used in such circumstances. In an emergency, please call 123 or go to the nearest emergency department at any medical establishment.
Representations and Warranties
By using this Website, you represent and warrant the following:
- You are at least eighteen (18) years old
- You have the legal capacity to enter into these Terms of Use and Conditions
- You will comply with all the applicable laws in the Arab Republic of Egypt
- The information that you have provided to Alameda is accurate and complete
- If any information you provide to Alameda becomes inaccurate, incomplete or otherwise false or misleading, you will immediately notify Alameda
Limitation of Liability
You agree to limit the liability of Alameda and Alameda’s employees, service providers, partners, shareholders, or directors for any claim, losses, costs, and damages of any nature in connection with your use of the Website. You hereby waive any and all claims you may have against Alameda, our employees, service providers, shareholders or directors for losses or damages you may incur in connection with your use of the Website.
Indemnity
By using this Website, you agree to indemnify, defend and hold harmless Alameda and all of Alameda’s officers, directors, agents, shareholders, employees, and information and service providers from any claim, demand, losses, damages, costs, and/or expenses, including reasonable attorney’s fees, arising out of your use of the Website, or your violation of the Terms of Use and Conditions.
Prohibited uses
In using the Website, you agree not to:
- Send through the Website any unlawful, fraudulent, misleading, defamatory, threatening, hateful, or any other material that can cause harm or delay to the Website, and any unsolicited advertising, solicitation or promotional materials
- Infringe any third party’s proprietary rights
- Violate any applicable laws in the Arab Republic of Egypt
- Gain unauthorized access to the Website, to other users’ accounts, names, personally identifiable information
- Make available any viruses, or other computer programming routines that may damage, detrimentally interfere with, or expropriate any operation of any hardware, software, data or personal information
Protection of Patient’s Data
Alameda is committed to protecting the Personal Data of its patients and complies with the provisions of the Egyptian Personal Data Protection Law No. 151 of 2020. Personal Data shall mean and include name, surname, date of birth, address, email address, telephone No., identification No., login name, health data and financial data, account registration information, and demographic data.
Alameda will not collect or process any Personal Data or share your Personal Data with the medical service providers’ network without obtaining your prior electronic consent through signing the “Data Subject Consent Form” by clicking “I AGREE” to the form, that will pop-up prior carrying out any activity or service that requires your prior consent.
Alameda may retain your information for as long as it believes necessary to comply with its legal obligations and for as long as needed to provide you with its Services. Alameda may dispose of or delete any such information at any time, as required by law or upon your request.
Copyright and Trademarks
All content included on the Website including, but not limited to, text, photographs, video, documents, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data (the “Marks”), in any form including the compilation thereof, are proprietary to Alameda and protected by the Egyptian Intellectual Property Law No. 82 of 2002 and international conventions.
Alameda respects the intellectual property rights of others, and we ask you to do the same. Alameda may terminate service and/or access to this Website for users who infringe the intellectual property rights of others.
Applicable Law & Dispute Resolution
This Agreement shall be governed by the laws of the Arab Republic of Egypt. Any dispute arising in connection with this Agreement shall be settled by arbitration in accordance with the Rules of Arbitration of the Cairo Regional Centre for International Commercial Arbitration. The number of arbitrators shall be one, the place of arbitration shall be Cairo, Egypt, and the language to be used in the arbitral proceedings shall be English.
Miscellaneous
This Agreement constitutes the entire agreement between Alameda and you and shall supersede any prior agreements between Alameda and you. Our failure to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. Each provision hereof shall be interpreted and construed as a separate and severable provision. If any provision in this Agreement shall be declared invalid, illegal, or unenforceable in any respect under any applicable law, the validity, legality, and enforceability of remaining provisions contained herein will continue in full force without being impaired or invalidated in any way.
